Refunds & Returns Policy – Psychedelic Trip Gateway

Effective Date: 02/01/2025

At Psychedelic Trip Gateway, customer satisfaction is our top priority. We strive to provide high-quality psychedelic products with secure and discreet shipping. Due to the nature of our products, all sales are final; however, we offer refunds or reshipments in certain cases outlined below.

1. Refund & Return Eligibility

Because we sell perishable and sensitive products, we do not accept returns once an order has been shipped. However, we may issue a refund or reshipment under the following conditions:

✅ Lost Packages: If your package is lost in transit and tracking does not show delivery.
✅ Seized Shipments: If your package is seized by customs (only applicable for select international orders).
✅ Wrong or Damaged Order: If you receive an incorrect or damaged item, we will review your case for a replacement or partial refund.

🚫 We do NOT offer refunds or reshipments for:

  • Incorrect address provided by the customer
  • Delays caused by the postal service
  • Change of mind after placing an order
  • Orders marked as “Delivered” in tracking

2. How to Request a Refund or Reshipment

If you believe you qualify for a refund or reshipment, please follow these steps:

📩 Contact Us: Email our support team at info@psychedelictripgateway.com within 48 hours of the issue.
📦 Provide Proof: Attach clear photos (if applicable) and a detailed explanation of the issue.
🕒 Resolution Time: We will review your case and respond within 2-3 business days with the next steps.

3. Cancellations & Order Changes

  • Order Cancellations: You can request a cancellation within 12 hours of payment confirmation. Once processing begins, we cannot cancel your order.
  • Changes to Orders: If you need to modify your order, contact us immediately. We will do our best to accommodate, but changes are not guaranteed.

4. Our Commitment to You

We take great care in packaging and shipping your order to ensure it arrives safely. While we cannot control every aspect of the shipping process, we are committed to fairness and customer satisfaction.

💙 Your trust matters to us! If you have any issues, we will work with you to find the best solution.

📩 Have a question? Contact us anytime at info@psychedelictripgateway.com!

🚀 Shop with confidence – we’ve got you covered!